Shipping Policy

This Shipping Policy outlines the terms and conditions under which orders are processed, shipped, and delivered by Pethumbles, an online retailer of pet accessories. By placing an order through our website, you agree to the terms described below.

1. Order Processing

  • Orders are processed within 1 to 3 business days after payment confirmation, excluding weekends and public holidays.

  • Orders placed after business hours will be processed on the next business day.

  • In the event of high order volumes or inventory issues, you will be notified by email regarding any delays.

2. Shipping Methods and Delivery Times

We partner with reputable courier services to ensure secure and timely delivery. Estimated delivery times begin from the date of dispatch, not the order date.

Region Shipping Method Estimated Delivery Time Rate
Domestic  Standard Shipping 3–7 business days $4.99 / Free over $135.00
Domestic Express Shipping 1–3 business days $9.99
International* Standard International 7–15 business days Calculated at checkout

* International delivery availability and rates may vary by destination.

3. Order Tracking

Upon shipment, you will receive a confirmation email containing your tracking number and a link to monitor the status of your delivery.

If you do not receive tracking information within three business days of placing your order, please contact our customer support team at Pethumbles@gmail.com.

4. Shipping Restrictions

We currently do not ship to:

  • P.O. Boxes or APO/FPO addresses

  • Countries subject to trade restrictions, sanctions, or force majeure events

We reserve the right to refuse shipments to regions where reliable delivery cannot be guaranteed.

5. Customs, Duties, and Taxes (for International Orders)

International orders may be subject to customs duties, taxes, or import fees as determined by your local government. These fees are not included in the product or shipping price and are the sole responsibility of the recipient.

We are not responsible for delays caused by customs clearance.

6. Delivery Issues

If your order is marked as delivered but you have not received it:

  • Confirm the shipping address provided

  • Check your mailbox, porch, building concierge, or neighbors

  • Allow 24–48 hours, as some carriers may mark deliveries prematurely

If the issue persists, contact us at Pethumbles@gmail.com. Please note that we are not liable for lost or stolen packages after delivery confirmation by the carrier.

7. Address Accuracy

Please ensure that all shipping information provided at checkout is accurate. Pethumbles is not responsible for misdeliveries or delays resulting from incorrect or incomplete addresses submitted by the customer.

8. Contact Us

For any questions related to shipping, order tracking, or delivery issues, please contact:

Customer Support
📧 Email: Pethumbles@gmail.com